KeyCorp Online Privacy Statement

KeyCorp (together with its subsidiaries and affiliates, “Key” or “we”) is committed to maintaining the privacy and security of personal information submitted by visitors of Key’s websites and mobile applications. This KeyCorp Online Privacy Statement (“Statement”) explains how Key’s online services collect, use, and share information. This Statement applies when visiting Key's websites, mobile applications, and affiliated websites displaying this Statement. Other Key policies, such as the KeyCorp Privacy Notice, may also apply.

Third-Party Websites
Key uses trusted third-party content and service providers to enhance our customers’ online experiences. The enhancements offered to you by these service providers and third-party websites may include surveys, advertisements, online calculators, forms, and other online tools and applications. As such, Key may provide links to websites neither owned nor operated by Key. This Statement does not apply to the online practices of these third-party websites.

When you click on a link and visit a third-party website, you will be subject to that website’s privacy and security practices. You should familiarize yourself with the privacy statement, terms of use, and security practices of the linked third-party website before providing any information.

Information We Collect
When you visit our websites and mobile applications, we may collect information about your online session, such as the pages that you visit, the browser or device you use to access our online services, and the date and time of your visit. We may also collect location data if you have enabled access to this data within your browser or device.

We also collect the information that you provide to us during your session, such as when you log in or fill out an application for a product or service. This information can include name, email address, postal address, telephone number, account number, date of birth, and/or social security number, if you choose to provide it.

How We Collect and Use Information
Key collects and uses information for several purposes, including: to provide you with personalized products and services, to respond to your requests or inquiries, to provide tailored advertisements, to verify your identity, to detect and prevent fraud, and to improve the online services we provide. Information is collected when you provide it to us as well as through “cookies” and other tracking methods. Cookies are small amounts of data stored by your web browser that provide a web site with information such as the time of your last site visit and the pages you viewed.

Most web browsers allow you to delete or decline cookies, however doing so may impact your online experience. For example, you may have to identify yourself more frequently, as services like Online Banking require you to accept cookies or similar files in order to function properly.

Other Ways Information Is Collected

  • Online Surveys and Forms
    Information you provide while completing surveys and forms on Key’s websites or mobile applications may also be collected and stored. Unless otherwise stated, this information is used to help Key develop a superior Web experience and enhance products and services.
  • Email and Online Chat
    Information sent via email or Key’s Online Chat functionality may be retained in order to respond to your requests or inquiries and for quality assurance purposes.
  • Online Behavioral/ Interest-Based Advertising
    Key may partner with third-parties to deliver and monitor advertisements on Key’s websites and other sites across the web. Key and/or Key's partners may monitor and record advertisement "click-through" rates, Web traffic, activities on third-party websites, and other activities in order to improve visitor experience and provide relevant advertising. Key and/or Key's partners may use cookies, Web beacons, or other monitoring technology to compile statistics about website traffic.
    To learn more about this type of advertising, including how to opt out of certain types of online advertisements, please visit the Network Advertising Initiative's website at
  • Adobe Device Co-Op
    Key participates in the Adobe Marketing Cloud Device Co-op, which helps companies build websites, applications, and advertisements that seamlessly flow across all user devices (desktops, laptops, tablets, phones, smart watches, etc.). The Adobe Marketing Cloud Device Co-op recognizes which of your devices are linked (used by the same person) through the use of technology that includes cookies and your IP address. Visit the Adobe website for more information on cross-device tracking and/or to unlink your devices.
  • Social Media
    Key provides information about our products, services, and community involvement on social media sites like Facebook and Twitter. Please keep in mind that any information you share on these social media sites is visible to all users. You should never post any sensitive personal information (such as account number or social security number) on these sites. Please carefully review the Terms of Use and Privacy Policy on these sites as they may be different than our own policies.

How We Share Information
Please see the KeyCorp Privacy Notice to learn more about how information may be shared by Key and how you may limit certain types of sharing.

How We Safeguard Information
At Key, we are committed to safeguarding personal information. We use physical, technical, and administrative security measures that comply with applicable federal and state laws and regulations. When you log in to Key’s online services or enter application information, Key uses technology to encrypt and privately transfer your information to our network. Additional details on how Key protects information online, plus measures you can take to protect yourself, can be found on the Privacy & Security page on

How You Can Manage Information Collected
Keeping your account information accurate and up to date is important. If your account information is incomplete, inaccurate or not current, please update your information through Online Banking, by calling KeyBank Customer Service, or by visiting a branch.

You can also limit how Key shares your information (as outlined in the KeyCorp Privacy Notice) and adjust your solicitation preferences by calling Key’s Privacy Line at 1-800-361-0968.

Online Tracking
How web browsers communicate Do Not Track signals is not yet uniform. As a result, this site is not currently equipped to interpret or respond to Do Not Track signals communicated by your browser. To learn more about online tracking, you can visit the Future of Privacy Forum’s “All About Do Not Track” website.

Children’s Information
Key’s websites, mobile applications, and online services are not directed to individuals under the age of thirteen, and do not knowingly collect information from these individuals. We request that those under the age of thirteen do not provide information through our websites or mobile applications. You can learn more about the Children's Online Privacy Protection Act (COPPA) at the Federal Trade Commission’s website.

Changes to Key's Online Privacy Statement
Key's Online Privacy Statement is subject to change from time to time. When changes are made, we will communicate these changes to you by posting the revised Statement on this page and adjust the “Last Updated” date. Any changes to this Statement will become effective on the date of posting unless indicated otherwise.

Last updated: October 5, 2018

(ID 1777-512)