KeyCorp (together with its subsidiaries and affiliates, “Key” or “we”) is committed to maintaining the privacy and security of personal information submitted by visitors of Key’s websites and mobile applications. This KeyCorp Online Privacy Statement (“Statement”) explains how Key’s online services collect, use, and share information. This Statement applies when visiting Key's websites, mobile applications, and affiliated websites displaying this Statement. Other Key policies, such as the KeyCorp Privacy Notice, may also apply.
Key uses trusted third-party content and service providers to enhance our customers’ online experiences. The enhancements offered to you by these service providers and third-party websites may include surveys, advertisements, online calculators, forms, and other online tools and applications. As such, Key may provide links to websites neither owned nor operated by Key. This Statement does not apply to the online practices of these third-party websites.
Information We Collect
When you visit our websites and mobile applications, we may collect information about your online session, such as the pages that you visit, the browser or device you use to access our online services, and the date and time of your visit. We may also collect location data if you have enabled access to this data within your browser or device.
We also collect the information that you provide to us during your session, such as when you log in or fill out an application for a product or service. This information can include name, email address, postal address, telephone number, account number, date of birth, and/or social security number, if you choose to provide it.
How We Collect and Use Information
Key collects and uses information for several purposes, including: to provide you with personalized products and services, to respond to your requests or inquiries, to provide tailored advertisements, to verify your identity, to detect and prevent fraud, and to improve the online services we provide. Information is collected when you provide it to us as well as through “cookies” and other tracking methods. Cookies are small amounts of data stored by your web browser that provide a web site with information such as the time of your last site visit and the pages you viewed.
Most web browsers allow you to delete or decline cookies, however doing so may impact your online experience. For example, you may have to identify yourself more frequently, as services like Online Banking require you to accept cookies or similar files in order to function properly.
Other Ways Information Is Collected
How We Share Information
Please see the KeyCorp Privacy Notice to learn more about how information may be shared by Key and how you may limit certain types of sharing.
How We Safeguard Information
At Key, we are committed to safeguarding personal information. We use physical, technical, and administrative security measures that comply with applicable federal and state laws and regulations. When you log in to Key’s online services or enter application information, Key uses technology to encrypt and privately transfer your information to our network. Additional details on how Key protects information online, plus measures you can take to protect yourself, can be found on the Privacy & Security page on key.com.
How You Can Manage Information Collected
Keeping your account information accurate and up to date is important. If your account information is incomplete, inaccurate or not current, please update your information through Online Banking, by calling KeyBank Customer Service, or by visiting a branch.
You can also limit how Key shares your information (as outlined in the KeyCorp Privacy Notice) and adjust your solicitation preferences by calling Key’s Privacy Line at 1-800-361-0968.
How web browsers communicate Do Not Track signals is not yet uniform. As a result, this site is not currently equipped to interpret or respond to Do Not Track signals communicated by your browser. To learn more about online tracking, you can visit the Future of Privacy Forum’s “All About Do Not Track” website.
Key’s websites, mobile applications, and online services are not directed to individuals under the age of thirteen, and do not knowingly collect information from these individuals. We request that those under the age of thirteen do not provide information through our websites or mobile applications. You can learn more about the Children's Online Privacy Protection Act (COPPA) at the Federal Trade Commission’s website.
Changes to Key's Online Privacy Statement
Key's Online Privacy Statement is subject to change from time to time. When changes are made, we will communicate these changes to you by posting the revised Statement on this page and adjust the “Last Updated” date. Any changes to this Statement will become effective on the date of posting unless indicated otherwise.
Last updated: October 5, 2018